Welcome to Eloria (OPC) Private Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Full Name
Phone Number
Email Address
Shipping Address
Billing Information
Payment Details (processed securely through payment gateways)
Order History

2. How We Use Your Information

We use customer information for:

Processing orders
Shipping and delivery
Customer support
Order updates and communication
Improving our services and website
Fraud prevention and security

3. Payment Security

We do not store sensitive payment information such as debit/credit card details.

Payments are securely processed through trusted third-party payment gateways.

4. Data Protection

We take reasonable security measures to protect customer data from unauthorized access, misuse, or disclosure.

However, no online platform can guarantee 100% security.

5. Sharing of Information

We do not sell or rent customer information to third parties.

Your information may only be shared with:

Shipping partners,
Payment providers,
or legal authorities when required by law.

6. Cookies

Our website may use cookies to improve user experience, website performance, and analytics.

Users may disable cookies through browser settings.

7. Product Disclaimer

Customers are responsible for checking product material suitability before use.

Eloria (OPC) Private Limited shall not be responsible for:

allergic reactions,
skin irritation,
or side effects caused by ornaments or jewelry products.

Use of products is entirely at the customer’s own risk.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices or content.

9. Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Continued use of our website indicates acceptance of updated policies.

10. Contact Us

For privacy-related questions or support, contact:

Eloria (OPC) Private Limited

Shipping Policy (India Only)

Welcome to Eloria (OPC) Private Limited.

This Shipping Policy explains our shipping process for orders placed through our website.

1. Shipping Coverage

Currently, we provide shipping services only within India.

We do not offer international shipping at this time.

2. Order Processing Time

Orders are usually processed within:

1 to 5 business days

Processing times may vary during:

holidays,
sales,
or high-demand periods.

3. Delivery Time

Estimated delivery time within India:

3 to 10 business days

Delivery timelines may vary depending on:

customer location,
courier availability,
weather conditions,
or unforeseen delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

5. Incorrect Address

Customers are responsible for providing accurate shipping details.

Eloria (OPC) Private Limited is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.

6. Delayed or Lost Shipments

While we work with reliable courier partners, we are not responsible for:

courier delays,
lost packages,
natural disasters,
strikes,
or events beyond our control.

7. Damaged Deliveries

If a product arrives damaged:

customers must contact us immediately after delivery,
with proper photos/videos as proof.

After verification, we may offer:

replacement,
discount,
or approved return options.

8. Return Shipping

Approved returns must be sent back to our office address for inspection before any replacement or resolution is processed.

9. Contact Information

For shipping support or order inquiries, contact: